Online Returns & Exchanges


ONLINE RETURN POLICY

Regular priced merchandise in its original, undamaged and unused condition, with their original tags and packaging, may be returned for refund within 14 calendar days of the order date, plus applicable shipment time. All returns and exchanges must be accompanied by the order email or packing slip. For reasons of hygiene and the personal safety of our customers, we regret that the following items may not be returned: earrings, hosiery, tights, select fitted leggings, body slips, body shapers, underwear and swimwear. Items that do not comply with this return policy will be sent back to you. COCONUDA does not give price adjustments on previously purchased merchandise.



RETURN GUIDELINES

Your return address label and Canada Post pre-paid return label must be clearly affixed to the outside of the box; the return form, including reason for the return, must be included inside the box with the merchandise being returned. Please keep the return tracking number for your records. COCONUDA is not responsible for delayed or lost packages. COCONUDA will not be liable for any returns received that do not comply with the return requirements. We will not provide refunds for returned merchandise we do not receive.


Once COCONUDA receives your return and determines that it complies with this Online Return Policy, we will refund the cost of your merchandise, plus applicable taxes, to your original method(s) of payment. Please allow 2 business days from the receipt of your return at our warehouse for processing and up to 5 business days for the refund to be posted to your credit card. An eGift Card may be issued for refunds that cannot be processed on the original credit card. Your eGift card will be provided in your return confirmation email.



HOW TO RETURN

Eligible returns can be made in store or be mailed back to the warehouse using the return labels in your shipment.


Returns By Mail:

  1. Complete the return form on the back of your packing slip, marking the details of the item(s) returned and reason(s) for the return.
  2. Enclose the return form with the merchandise to be returned in the box.
  3. Pack items safely, peel off the return address label from the front page of the packing slip and affix to the outside of the box along with a paid shipping label.
  4. Mark your postal code on the return shipping label in the space provided and retain the tracking number for your records.
  5. Take your package to your nearest carrier drop off location.


If you are not using the provided return address label, please ensure to pay for return postage and address your return to:

1897 Avenue Road
Toronto, ON
M5M 3Z9


Only items purchased on coconuda.ca can be returned by mail within 14 calendar days of the order date.



Returns In Store:

Bring your shipment confirmation email and/or packing slip along with item(s) to be returned to the Toronto COCONUDA store location. All refunds will be made either to the original form of payment; or, if the returned item was a gift, on a COCONUDA eGift Card. All COCONUDA eGift Cards can be used towards purchases both online and in store.



EXCHANGES


Exchanges by mail:

We do not accept exchanges via mail at this time. Merchandise may be returned in accordance with this Online Return Policy, and a new order will need to be placed online at coconuda.ca.


Exchanges in store:

Exchanges can be made in store and are subject to item availability.